Fix “Google Play Store keeps Stopping” error

If you are facing the “Google Play Store keeps Stopping” or “Google Play Store has stopped” error, here is an article to help you fix it.

In this guide, we are sharing with you all the best and easy solutions you can try to fix “Google Play Store Keeps Stopping” error.

How to fix “Google Play Store keeps Stopping” error?

Given below are some solutions you can try to fix “Play store has stopped” error. Note that the solutions mentioned below start with simple ones and end with major ones like a Factory reset.

Check Internet Connection

The most common blunder we all make without even realizing it. A poor internet connection could be a reason why Google Play Store doesn’t work. It could be as minor as your data being off or weak network.

  • You can tap on the Airplane Mode toggle wait for 15 seconds and then try using Play Store again.
  • If the problem still persists, check if you have a proper signal for the internet.

Restart your device

Many of the common problems related to Android devices are solved simply by restarting or rebooting the device.

  • Long press the power button.
  • From the menu that appears, select Reboot or Restart. 

If that doesn’t help, below are a ton of great solutions you can try.

If you are facing the Google Play Store Error Code 0, here is how you can fix it.

Check data and time settings

Google play needs the time and date of your device so as to keep up the sync. In case it does not get a hold of the time on your device, you might get such errors.

  • Go to Settings > System> Date and time.
  • Tap on it.
  • Tap on the toggle to enable Automatic Date and time.
  • In case still, Google Play doesn’t work, you have to disable the Automatic date and time toggle and set the Time and date manually.

Check if Google Play Store is down

At times apps tend to go down and this might result in errors like “Google Play Store stopped working” or “Google Play has stopped:

Check if Google Play is Updated to the latest version

Updates are essential for all apps and phones. If you have missed an Update, there is a high chance that you will have to face some issues with it. Google Play Update is not done automatically. So Make sure that Google Play has been updated to the latest version.

  • Go to Google Play Store.
  • Go to the menu on the top left corner present as 3 horizontal lines.
  • Tap on Settings> About.
  • Go to the bottom of the page and tap on the Google Play Store version. 
  • If you are on the latest version, you will be shown the message ‘Google Play is up to date’.

In case you are receiving the Google Play Store Error Code 910, here’s how to fix it the simple way!

Clear Cache of Play Store

Stored cache often leads to some issues on the app. Just like you clean your house or room from time to time, you will also have to clear the cache of this app to prevent any issues.

  • Go to Settings > Apps or Application Manager> Google Play Store.
  • Tap on the app.
  • Tap on Storage> Clear cache. 
  • Make sure to NOT hit the Clear Data option.

Here is a detailed guide on how to  Clear Google Play Store Cache and Data.

Clear cache of Google Play Services

Google Play Services is the CPU of the Google apps in your device. It runs all the necessary things behind the scenes. It is a possibility that whatever is happening with Play Store could be because of some over cache storage on Play Services.

  • Go to Settings > Apps or Application Manager> Google Play Services.
  • Tap on the app.
  • Tap on Storage> Clear cache. 
  • Make sure to NOT hit the Clear Data option.

Clear Data on Google Play

If clearing cache only didn’t help, we can try out and clear Play Store Data so as to get rid of all the unwanted information piled up.

  • Go to Settings > Apps or Application Manager> Google Play Store.
  • Tap on the app.
  • Tap on Storage> Clear Data. 

Clear data on Play Services

As mentioned earlier, Google services have a lot to do with Google Play. Clearing data on Play Services might help.

  • Go to Settings > Apps or Application Manager> Google Play Services.
  • Tap on the app.
  • Tap on Storage> Clear Data. 

Uninstall Previous Google Play Updates

A faulty update might be responsible for causing errors like “Google play keeps stopping”. If you have recently updated Google Play and have started getting such errors after that update, you can try uninstalling the previous update. If the Update was the culprit, the issue should have been solved by now.

  • Go to Settings> Apps or Applications Manager.
  • Locate Google Play Store. 
  • tap on it and then tap on Uninstall Updates.
  • If the error doesn’t solve now, you will have to reinstall the updates by following the same path as above

Check Disabled apps

For an operating system, an app will need other apps to work properly. In case you have disabled any apps recently, it might be a reason why you are receiving errors on Play Store. You will have to again enable those apps you disabled.

  • Go to device Settings> Apps or Applications Manager.
  • Scroll to the bottom.
  • You will see the disabled apps at the bottom of the screen.
  • Enable them.

Hopefully “Google Play has stopped working” error should have been fixed now. If not, don’t worry, you still have many other solutions you can try from below.

Check third-party apps

Third-party apps like Apks that are uninstalled from Unknown sources could sometimes be malicious or cause some issues on installed or system apps.

  • If you installed a third-party app recently and since then have been facing “Play store keeps stopping” error, try uninstalling this app. If the app causes the issue, it should stop now.

Reset Google Account on Android device

This goes a little too far but even if after trying out all the above solutions, you did not fix “Google Play Store has stopped” error, you can try resetting your Google account. Just note that when you reset Google Account on your device, it will reset for all the Google apps.

  • Go to your device Settings > Accounts> Google account. 
  • Tap on the menu icon present as the three dots on the top right corner.
  • Tap on Remove account.
  • You will have to remove all the Google accounts on your device.
  • Once you have removed all Google Accounts, go back to add your account in order to access Google services.
  • Go to Settings > Accounts > Add account. 
  • Add your Google Account/s.

Enable Download Manager

There are cases when Google Play Store has stopped working because the Download Manager was disabled. So if that’s the case with you, follow the below short guide to enable Download Manager-

  • Go to Settings > Apps or Applications Manager> choose all.
  • Locate downloads or Download Manager. 
  • If you see that Download Manager is disabled, you will have to enable it.

Disable VPN on your Android device

A VPN service has its perks when it comes to accessing content outside geographical restrictions. However, a VPN might be one of the reasons that get the “Google Play Store Keeps Stopping” error. So you will have to disable VPN service.

  • Go to Settings > More or More Networks> VPN > Disable VPN toggle. 

If you are receiving the Google Play Store Error DF-DFERH-01: Error while retrieving information from server, here is a guide to help you fix it.

Delete “hosts.txt” file (For Rooted devices)

If you have a Rooted Android device, and you are facing the Play Store keeps stopping error, you will have to delete the “hosts.txt” file.

  • Go to the Root/system directory.
  • Locate “hosts.txt”.
  • Delete the file.
  • Note that you should not delete any other file than this.

Factory Reset Android phone

This would be your last option. Performing a factory reset will most probably help if none of the above options helped. Factory reset means wiping out all of your phone data to a condition in which it came out of the factory.

But make sure to take a complete backup of your device data including contacts, images, files, etc. Since all of it will be wiped from Factory reset.

  • Go to Settings > Backup and reset.
  • Make sure that the toggle of Backup up my data is enabled. 
  • Choose the account To which you want your data to be backed up. But make sure that you have access to this account.
  • Now go back to backup and reset and tap on Factory Reset.
  • Confirm your action.

Soon all the data of your device will be wiped but it will be backed up to the Account you chose. The “Google Play Store Keeps Stopping” error should now be solved.

I hope that our article helped you in fixing “Google Play has stopped working” error. Stay tuned with us for more such posts!


Happy Androiding:-)